Possible reasons for not receiving SMS verification codes include the following, and we suggest trying the following methods:
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Please double-check if the country code selected and the entered phone number in the phone number field are correct.
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Poor signal or network congestion can lead to the inability to receive the verification code. We recommend trying to obtain the code again in an area with good signal reception or waiting a bit before retrying.
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Check if there is any call-blocking app (e.g., Whoscall) set up. If such an app is set to block or blacklist messages, especially since verification messages are often sent in bulk by the system and may be flagged as spam, please unblock or release the block to prevent SMS reception failure.
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Confirm if your phone has enabled "Do Not Disturb" mode, as this could lead to SMS reception failure. If this mode is activated, adjust the phone settings accordingly.
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If you are using an iOS phone, avoid using third-party apps to block or filter messages from blacklisted contacts, as this may result in SMS reception failure.
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Some telecom operators provide a "Reject Business SMS" feature, which might prevent the normal receipt of verification SMS. The process for disabling this feature may vary due to system upgrades by the operator. Please refer to the official website of your telecom operator for guidance, and if needed, contact the operator directly to inquire about or disable this feature.
If the above steps do not resolve the issue, please submit a request to the customer service center, and we will have a dedicated representative assist you