KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. 關於kkbox風雲榜的門票,我選擇兌換位置後就無法使用兌換碼,原來的票也沒有了嗎?

    你好,我接受邀請後,照指示輸入,在最後一個步驟,有出現可重新選位,結果我按了,跳回原畫面,就無法使用兌換碼了,請問有方法可解決嗎?謝謝

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 訂閱主辦單位:有新活動時EMAIL通知我

    訂閱主辦單位:有新活動開啟時通知我

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好 :)

    已領取電子票券,無法換成 ibon 紙本票券喔!

    如需換票須請您退票重買並重新選擇取票方式(現在僅能購買預售票券,已無法購買早鳥票券),退票將會收取 10 % 手續費用。

    如有其他問題或建議請再與我們聯繫,謝謝您。

  5. 須改進

    已經付款了系統顯示未付款 所以沒有取票號碼拿不到票

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,

    非常抱歉,因為今天全家 Famiport 的資料並沒有即時傳入,所以我們直到剛剛系統自動對帳才發現此一問題。我們已經確認交易成立,並且寄送了信件給您。

    我們會再與 Famiport 確認狀況,避免後續還有此一情況發生。

    如果您有任何其他問題,歡迎與我們聯繫。

  6. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,

    如果您說的是 MJ116 的演唱會的話,需要是 KKBOX 付費會員才能購票喔 :)

  7. 哈囉

    你好我想取票可是我不想領電子票 我想領一般的票卷像去IBON取票那總 我已經繳完費 該從哪德序號

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,如果您的活動只有採用電子票券,就不會有 ibon 取票的選項喔。

  8. 請問寄信給所有報名人的信件發送處理時間為多長?

    約莫於18:20發送給所有報名人(約60人)的通知信件,過了一個小時,還是沒有人收到,可是只寄給一個人的信件卻很快就收到了
    請問信件的處理時間大約為多長呢?
    因為是重要信件所以有點擔心,想詢問一下

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 補位通知

    當報名額滿使,使用者可以選擇是否要追蹤有沒有人退訂,以便有空位時報名。

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,

    報名完成的頁面跟信件上都有 QRCode,您只要列印出來,帶到現場即可喔。

  14. 急!!無ibon取票選項無法取得取票號碼

    您好!我是於8/29在網路上訂購新北水上巴士周年紀念夜航票,在訂購的時候無選擇取票方式,今天晚上匯完款有收到訂單確認,但頁面沒有出現ibon取票畫面,只有QR Cord,請問我要如何找到ibon取票畫面,取得"取票號碼"?謝謝~

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 我常常會錯過一些活動 :p

    追蹤某個主辦單位辦的活動
    提醒報名時間

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,請問您是否有匯款成功呢?如果開啟跨行轉帳的話,撥款不會成功喔。如果您確定有撥款成功,請提供您的匯款單據或是存簿轉賬記錄已供查驗。

  18. ATM 虛擬帳號的轉帳帳號到底是甚麼

    銀行代碼
    808
    銀行帳號
    "本虛擬帳號僅對應到您的報名資料,請勿重複轉入到同一帳號"

    這樣根本就不知道要轉到哪裡去阿!
    只有訂單資訊->一組8個數字的號碼

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 票券十五分鐘失效,可以不要把頁面跳掉

    我是參加了柯文哲的活動
    他要填不少的填空題
    十五分鐘有點不夠
    結果過了十五分鐘頁面自動跳到,填好的都不見了...
    可以改進成,過了十五分鐘,票券就不保留,等到填好了送出才訂票
    或者,會記住原本使用者填了什麼東西,下次進去時不用重填

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,我們系統有 15 ~ 45 分鐘可以設定,我們已經協助向主辦單位反映了喲 :)

  20. Bug report

    在iphone顯示票券的時候,app會把手機的亮度調到最高= =。這時候如果我直接按home鍵退出的話,手機的亮度就不會回覆到原先的設定...

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

KKTIX 功能與服務建議

Categories

Feedback and Knowledge Base