KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 想知道我的活動頁面有多少瀏覽量?

    我是主辦單位,想知道我建立的活動有多少人瀏覽?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Po-chiang Chao responded

    組織可以設定自己的 Google Analytics 來知道此事。有另外在考慮這件事情是否該整合到活動主控台。

  2. 從報名頁面登入時,能保留在原本的報名頁面嗎?

    登入後會跳到你們的首頁,有時忘了活動的關鍵字,又要從頭找起很困擾。

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Po-chiang Chao responded

    這個應該一直都是這樣,如果有所失誤再麻煩寄信給客服我們看看出了什麼問題。

  3. 虛擬票券序號

    希望虛擬票券的序號除了寄到私人信箱外,也可以在KKTIX站內直接查詢(或是建立一個站內信箱),以防有些信箱收不到kktix的信(例如:Yahoo,連垃圾信件匣都翻不到信。)

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Po-chiang Chao responded

    其實一直都可以喔,查詢自己的報名資料上,如果主辦單位有開序號功能,就會顯示序號。

  4. 關於站票的序號

    希望以後純站票的序號能改採用點到票的先後順序來排,而非以結帳成功的順序,畢竟給10分鐘不就是要讓人好好選擇付款方式及填寫資料用的嗎?如果要比結帳速度那不如直接廢掉信用卡結帳算了,個人覺得目前這樣有失公平,謝謝。

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. 提供電話連絡窗口

    希望能提供一個電話窗口讓我們可以不必透過冰冷的EMAIL留言方式進行溝通。

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Po-chiang Chao responded

    這個有耶,麻煩請看活動頁上的說明。
    (活動如果有排電話客服,會寫在上面)

  6. 假日增加客服

    一般來說我們購票都是在假日
    但是客服中心只有一到五上班我覺得有點不可思議
    通常有問題要問客服比較多是購票的問題
    但客服假日沒有上班所以我們常常求助無門
    沒有人可以給我們建議我們應該要怎麼做
    這點我覺得對購票的大眾們來說非常的困擾
    因為也不是每個人都能幸運的順利完成購票程序
    對我們來說客服真的是個不可或缺的存在
    請貴公司能列入考慮

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Po-chiang Chao responded

    活動開賣的時候,即使是假日,其實也會視情況加派人力的。造成困擾非常抱歉,感謝建議,或許可以來信 support@kktix.com 告知無法聯繫客服的狀況供我們參考。

  7. 1 vote
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,這是公開版面。若您訂單有任何問題,請來信到 support@kktix.com,告知我們您的訂單編號 & 訂購資料,以便我們協助查詢喔。

  8. 能夠向江蕙的經紀公司自薦售票平台嗎?

    能夠向江蕙的經紀公司自薦售票平台嗎?

    146 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,我們可以接受 VISA 信用卡,所以郵政 VISA 可以使用喔 :)

  10. 1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,只要有付費就是 KKBOX 的正式會員喔。請記得用 KKBOX 帳號登入,才能購買 KKBOX 正式會員限定的優惠票種。如果您已經有帳號了,請記得將您的 KKBOX 帳號綁定到您原本的帳號下喔 :)

  11. 匯出簽到情況

    請問可以於活動結束後匯出簽到簿嗎?(包括簽到情況)

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,

    在簽到結束後(或是任何時間!),在報名人列表下方選擇匯出 Excel / CSV,裡面就會包含簽到的狀況喔! :)

  12. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 報名成員的顯示方式在沒有任何人公開顯示參加時會怪怪的

    例如 http://kktix.kktix.cc/events/catcatrevenge
    最下面,當沒有任何人公開顯示他參加這個活動時會變成「2 報名人...以及其他 2 人」,這樣會讓人以為總共有 4 個人!?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. (急)Hello 任時完亞洲粉絲見面會巡演-台北站 要如何退票?

    活動開始前 3 日內(不含活動當日)不接受退票 - 所以今天是在可以退票的限期內,然後看到這活動是委託KKTIX代為處理退票退款事宜

    但按取消訂單時說無法自行取消訂單

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,如果主辦單位沒有開放此付款選項的話,就不會出現喔。活動其他相關問題請洽主辦單位 :)

  16. 49/50 無法參加活動的問題

    您好,今日點選一個 GDG Taipei #19 - 我與 womany 的 GA 實戰 的活動,畫面上顯示的是 49/50,明明還有一個名額為什麼不能參加活動呢?
    是 bug 嗎?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,這是因為有最後一個報名人在報名流程,但是尚未完成的關係喔。

  17. 請問目前官網是否沒有運行?

    請問目前官網是否沒有運行?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,

    官網中午是正常的,請問您有遇到什麼操作問題嗎?

  18. 使用新版reCaptcha

    採用新版reCaptcha

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Wing responded

    您好,KKTIX已採用新版reCAPTCHA,謝謝您的建議,我們會繼續努力提供更好的服務。

  19. 功能開發的先後順序~建議顯示參與數先

    這兩個如果優先順序的話,
    建議參加人數顯示優先吧~
    對於活動參與會有迫切感~!

    沒人參加做什麼問券都是多餘的!

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  薛良斌 responded

    您好,如果主辦單位沒有特別隱藏人數的話,頁面上就會顯示喔

  20. 刷卡訂票無法取票

    找不到客服電話?

    1 vote
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
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