KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 可否增加Line Pay等行動支付選項。

    有時買票時都在外面或公司用手機買,買到付款還要拿信用卡,如果能連到Line Pay等行動支付會更方便!而且行動支付已經很普及了。

    16 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  2. 刪除帳號

    您好 是否能幫我刪掉
    Jack900303@gmail.com這個帳號
    因為原先已有註冊另一個帳號
    不小心又重辦一個
    所以此帳號沒有使用

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. 陳昇 & 新寶島康樂隊 2021 春酒演唱會

    2/19-12點前就在電腦前準備 12點只有看到暫無票卷 主辦單位 你在開玩笑嗎 浪費昇迷的時間 乎巄大家 生氣

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  7. 你好! 我早前訂購 GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI

    你好!
    我早前訂購
    GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI,得知貴公司已經完成退款,但我還未收到相關款項,煩請幫忙跟進安排

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  8. 建議身心障礙者優惠席購票管道是否可以新建置線上購票方式

    您好!建議身心障礙者優惠席購票管道是否可以新建置線上購票方式,以提升身障人士購票之便利性、個資保護之完整性、購票管道之多元性及購票程序之公平性。

    理由一:現行身障人士購票方式僅限於傳真方式,惟操作傳真機對於不同類別之身障人士或有困難及不便,為求訂票之成功,則必須委由他人協助,此方式實非友善身障人士之便利措施。

    理由二:身障人士於優惠購票單上,需以紙本張貼身障手冊正反面,大量暴露出個人資訊,在個資保護這個部分,仍有風險存在,且影印、列印後並張貼等看似極為簡單之動作行為,對於不同類別之身障人士或有困難及不便。

    建議作法:新增線上購票方式,使管道更多元,亦可使不便使用傳真購票之身障人士更易於享有參加各項藝文活動的權利。

    配套作法:身障購票需認證審核其身障身份之部分,線上購票方式可於身心障礙票券購票程序規定中列明事前審核機制,同一般購票者,事先加入網站會員,並可事先上傳身障文件進行審核認證程序,通過者即可於購票時間進行購票作業,而於演出當天入場時則是必須攜帶身障證件提供查驗,亦可杜絕冒名購票或代替購票之漏洞行為,系統端之技術應可建置這個部分。

    58 votes
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    under review  ·  1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  9. 高雄梵谷展可以現場購票嗎?

    展覽現場可以刷卡並用藝fun券購票進場嗎?

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  10. 疫情

    請問26號梁靜茹的演唱會,會因為疫情而取消嗎

    1 vote
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  11. 3 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  12. 清票制度太爛

    明明蔡依林的演唱會就還有票⋯ 應該在演唱會前一天甚至當天中午都可以繼續釋出零星票券吧,反正買到的當下就會立刻去付款領票啦~欸不是每個人都可以南下或北上到演唱會地點漏夜排隊買票欸==,到底有沒有學過站在「使用者」的角度思考啊。
    這麼大的公司,難道上層都沒有人選過行政管理或企業行銷嗎⋯把演唱會門票攥在手裡,看似很熱門、一票難求,然後呢?又怎樣? 當我們這些24小時犧牲睡眠一直刷系統等零星票券的民眾是白癡嗎

    你們現在造成別人的困擾甚至是精神壓力,未來你們也可能遭遇同樣的狀況,你應該希望是被別人善待吧,那現在你們就可以嘗試善待這些一直被黃牛搶走票然後一整天沒睡在刷票的民眾

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  13. Of Monsters and Men 2020演唱會取消

    主辦單位 乙蝶文創IDE 整著臉書專頁消失!
    消費者無法連絡!
    請問預定10月的演唱會退票機制!!!

    4 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  14. 請為每個報名人輸入獨立之身分證字號

    真的是很笨的功能,一筆訂單同一人要看兩個演唱會,輸入第二天演唱會時卻出現這種顯示,要分兩筆才行,麻煩又爛的的功能

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  15. 客服人員沒有服務態度

    手機壞了,無發使用憑證Qrcode,詢問如果換手機憑證Qrcode是否還可以再認證使用,客服人員回達跟機器人ㄧ樣,我在想剛剛是在跟機器人對話嗎?客服人員沒有教育,是公司的責任,如果對自己工作沒有基本的服務態度,公司也是這樣放任,身為消費者的我們也是有選擇的權利,公司要設立這樣意見反映平台,也要去看消費者反應情形而不是放任不管,相信這間公司ㄧ定不能長久經營

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  16. 身障人士購票刷卡單

    身障人士購票刷卡單可以用ATM繳費或者超商代碼繳費嗎?不要直接顯示信卡個資,這樣很危險

    32 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  17. 再見梵谷高雄場會展出嗎?若否,如何退票(全家拿取)?客服都無人接聽

    再見梵谷高雄場會展出嗎?若否,如何退票(全家拿取)?客服都無人接聽

    2 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  18. 客服人員需要再教育

    客服人員需要再教育!打電話過去不一定會接,客服人員接起來之後態度非常差勁,詢問何時能趕緊退票竟然責備買票者。在網頁上面也沒有特別說明退票需要給 kktix「郵局掛號的號碼」才可以查此筆訂單是否有成功收到退票,客服人員也講得不清不楚,完全沒有想要讓退票的消費者理解程序。接起來電話是一名女生,態度輕浮還會罵消費者。客服人員員工需要再教育,不然請她不要當服務業。

    11 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  19. 強烈建議客服人員素質待加強!

    本日打電話 客服態度差 語氣冷淡又沒禮貌 掛斷後決定客訴反應 再播電話反應此事 說要轉接主管時 請我稍待 竟然話筒沒轉保留 讓我在線上聽到她們在討論此事 這種感受真的超級無敵霹靂差的!

    8 votes
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  20. 收不到驗證信

    收不到驗證信啦 浪費時間

    381 votes
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    95 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
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