KKTIX 功能與服務建議

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（客服相關問題將轉交客服處理並直接關閉，敬請見諒）

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  1. 強烈建議客服人員素質待加強！

    本日打電話 客服態度差 語氣冷淡又沒禮貌 掛斷後決定客訴反應 再播電話反應此事 說要轉接主管時 請我稍待 竟然話筒沒轉保留 讓我在線上聽到她們在討論此事 這種感受真的超級無敵霹靂差的！

    8 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  2. 收不到驗證信

    收不到驗證信啦 浪費時間

    377 votes
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    94 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  3. 隱私建議

    拜託不要將身分證字號全碼顯示在確認信，謝謝。

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  4. 請新增取消訂單功能

    在訂單尚未付款的情況之下，無法做任何取消訂單的動作，只能慢慢等系統設定付款時間截止，系統才能夠刪除此票券，所以每當在售票時第一時間都買不到想要到票券，因為有太多票在尚未付款的情況下被鎖定住，希望可以新增取消訂單的選項，讓真的不需要票券的人可以點選取消該訂單。

    26 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  5. 退票問題

    請幫忙跟進一下我的事情
    已經由一月一直到目前為止
    我還沒有收到我的退款
    發電郵到你們support的地址
    有時好快回覆 有時等二三天都沒有回覆
    其實你們想怎樣
    我還有等多久 ..... 😡

    0 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  6. 收到驗證信，也點選信中連結，但一直顯示"Email 驗證碼 無效, 請確認驗證碼是否是系統最新發出的"，系統是怎麼了嗎？

    10 votes
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    2 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  7. 要怎麼退電子票 找半天找不到

    4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  8. 車票取消可以設定單一位置取消而不是全都取消

    電子票券的取消可以設定取消1個位置嗎？謝謝。

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  9. 已達購票上限還是可以開放看到售票情況

    建議購票後還是可以看到現在售票的狀況
    不然有朋友想看,我們只能看到已達購票上限
    也不能跟他說要買哪裡比較好

    2 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  10. 驗正成功 但用不到 買不到票

    驗正成功 但用不到 買不到票

    3 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  11. 公布活動時間都會自動加上(時區)，如活動時間 / 2019/05/09(周四) 13:30(+0800) ~ 17:00(+0800)，(+0800)易造成困擾，能否隱藏或移除?

    建議移除

    1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  12. 合併訂單

    能否講不同訂單合併

    5 votes
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    1 comment  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  13. 客服

    提供問答記錄

    3 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  14. 若選擇ATM轉帳 但後來想更改用信用卡請問可以嗎

    2 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  15. 實體票券退款主動通知客戶

    申請實體票券退款，能否請貴公司收到掛號之後主動通知客戶，任何形式都可以，保障貴公司免於糾紛，也保障消費者的權益

    62 votes
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    under review  ·  0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  16. 要解釋真的有太可以寫好幾本書了

    我有現金

    1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  17. 請問如果搶票有問題驗證可以事先告知嗎?

    希望搶票時有問題驗證可以事先告知，且希望可以有實名座位的部分謝謝

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  18. 客服服務時間延長啦 延後到晚上九點！！！！！

    要不晚上有遇到問題，找不到人可以幫忙

    9 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  19. 退票

    退票應該不需要再寄紙本浪費時間浪費錢，作業時間又慢

    41 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  20. 基本資料

    可修改基本資料

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
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