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實體票券退款主動通知客戶

申請實體票券退款，能否請貴公司收到掛號之後主動通知客戶，任何形式都可以，保障貴公司免於糾紛，也保障消費者的權益

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吳長恩 shared this idea  ·   ·  Report…  ·  Admin →
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  • 林婉筑 commented  ·   ·  Report

    活動取消 各種麻煩事情都是購票者自己處理 手續費甚至住宿費用和搭車費用
    公司真的沒心 看到是kktix負責賣票都不趕買了

  • zse12346 commented  ·   ·  Report

    真的希望可以好好改善這個問題，不管寄簡訊或是寄機器人email也好，不是這樣處理，還要打電話到客服問才知道退票處理中，增加人力麻煩，也讓客戶不知道到底有沒有成功退票，都已經快開演才確定真的很困擾，希望能好好解決

  • 陳韻如 commented  ·   ·  Report

    認同主動通知客戶，退票問題主動詢問客服3次都沒回應，萬一退不成要消費者自認倒楣？

KKTIX 功能與服務建議: 購票相關功能

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