實體票券退款主動通知客戶
申請實體票券退款，能否請貴公司收到掛號之後主動通知客戶，任何形式都可以，保障貴公司免於糾紛，也保障消費者的權益
203
votes
吳長恩
shared this idea
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M.S. Cheena commented
Certainly, it's a good practice to proactively notify customers about the process for applying for a physical ticket refund once their registration is received. Clear communication helps prevent disputes and ensures transparency in protecting both the company's interests and the rights of consumers. Providing a simple, accessible refund request form can streamline the process and make it more efficient for everyone involved.
https://www.usaudiovisuals.pk/ -
林婉筑 commented
活動取消 各種麻煩事情都是購票者自己處理 手續費甚至住宿費用和搭車費用
公司真的沒心 看到是kktix負責賣票都不趕買了 -
zse12346 commented
真的希望可以好好改善這個問題，不管寄簡訊或是寄機器人email也好，不是這樣處理，還要打電話到客服問才知道退票處理中，增加人力麻煩，也讓客戶不知道到底有沒有成功退票，都已經快開演才確定真的很困擾，希望能好好解決
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陳韻如 commented
認同主動通知客戶，退票問題主動詢問客服3次都沒回應，萬一退不成要消費者自認倒楣？
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黃睿澄 commented
同意