KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Po-chiang Chao responded

    對於地點搜尋我們有另外的想法,預定明年會推出,感謝建議

  2. 13 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 付款方式

    多增加一些付款方式

    13 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  4. 客服人員需要再教育

    客服人員需要再教育!打電話過去不一定會接,客服人員接起來之後態度非常差勁,詢問何時能趕緊退票竟然責備買票者。在網頁上面也沒有特別說明退票需要給 kktix「郵局掛號的號碼」才可以查此筆訂單是否有成功收到退票,客服人員也講得不清不楚,完全沒有想要讓退票的消費者理解程序。接起來電話是一名女生,態度輕浮還會罵消費者。客服人員員工需要再教育,不然請她不要當服務業。

    11 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  5. 興趣組織活動追蹤功能

    新增組織活動的追蹤功能, 像是參加過的活動, 若該組織有新活動推出時, 可以第一時間接獲通知.

    11 votes
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    4 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  Po-chiang Chao responded

    iOS / Android App 版「關注活動」即將推出,其他功能規劃中

  6. 10 votes
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    2 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  7. APP「查詢活動」、「搜尋組織」及「取消功能」

    1.APP活動搜尋只能顯示10筆(離活動開始時間越遠的開始顯示),造成近期的活動都找不到。

    2.建議APP增加搜尋組織的功能,可以將組織加入收藏中,這樣可以隨時查詢組織是否有舉辦活動。

    3.建議APP增加取消功能,不然還要上網頁版取消,不太方便。

    10 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  8. 客服服務時間延長啦 延後到晚上九點!!!!!

    要不晚上有遇到問題,找不到人可以幫忙

    9 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  9. 黑名單機制

    有些人經常性報名參加免費活動,卻沒來。為了避免這種情形發生,建議增加黑名單機制。可分為以下兩種:(1)可設定於該組織舉辦的活動中,N次未簽到,列為黑名單N天(或永久),限期內不得報名該組織的活動。(2)活動完成後,組織可至簽到簿查核簽到時間,未簽到者,可手動加入黑名單。

    組織設定內,應有地方可查詢黑名單,必要時可手動解鎖黑名單。

    P.S.黑名單機制亦可將黃牛的帳號列入黑名單。

    9 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  10. 強烈建議客服人員素質待加強!

    本日打電話 客服態度差 語氣冷淡又沒禮貌 掛斷後決定客訴反應 再播電話反應此事 說要轉接主管時 請我稍待 竟然話筒沒轉保留 讓我在線上聽到她們在討論此事 這種感受真的超級無敵霹靂差的!

    8 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  11. 退票

    您好
    我已購買BII演唱會門票
    但發現有位子更好的區域
    請問可否直接在線上做換票補差價的動作呢?
    因為我看系統上表示
    退票最晚要在購票的三天內
    我可能趕不及退票的時間

    8 votes
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    1 comment  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  12. 可不可以另開hacker的分類?

    現在學習的分類也太廣泛了吧
    不能開個hacker的分類嗎
    每次看到有興趣的主題,都額滿了
    額滿不是因為在kktix看到,而是facebook社群看到
    而神奇的是,每天逛kktix卻沒看到社群的活動
    難道不能客製化顧客的需求,只看到有興趣的主題嗎

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 梯次選項

    是否可以增加梯次選項

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 增加刪除活動功能

    刪除設定錯誤活動!這個真的很重要~有時候活動設定好以後,突然要做大規模的變動,改內容太麻煩,不如重做,但是舊的訂單無法刪除,畫面變成異常混亂!希望能增加刪除活動的功能!

    7 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  15. 選票區塊

    可以不只選擇票價而是可以分門別類地選出相同價位的區塊

    7 votes
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    2 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  16. 電子票券列印希望能增加的功能

    1.多訂單合併列印
    2.只印出電子票券區塊(不用含訂單資料)
    對於不會用手機的老人家來說,還是要印實體票比較方便

    7 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Po-chiang Chao responded

    訂單資料可能還是會有需要,因為許多時候非演唱會類型的主辦單位會依據這些資料查詢。如果是站在「節約紙張」或「資訊較清楚」的立場則可以理解,也能試著往那樣的方向設計。

  17. 7 votes
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    under review  ·  0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  18. 隱私建議

    拜託不要將身分證字號全碼顯示在確認信,謝謝。

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  19. 6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  20. 全家繳費

    線上搶購也能去全家使用代碼繳費再直接取票

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
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