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829 results found

  1. 收不到驗證信

    收不到驗證信啦 浪費時間

    589 votes
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    124 comments  ·  KKTIX App / Manager  ·  Admin →
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  2. 關於App 的登入方式讓我很疑惑

    建議App 可以和官網一樣有臉書的登入方式，以及忘記密碼的選項，這很基本的吧？

    網頁有的功能，在app上卻缺少這些功能，會讓使用者很疑惑到底要怎麼操作，然後還要到官方網站上使用這個忘記密碼的功能，才能重新設定密碼。

    240 votes
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    11 comments  ·  KKTIX App / Manager  ·  Admin →
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  3. 實體票券退款主動通知客戶

    申請實體票券退款，能否請貴公司收到掛號之後主動通知客戶，任何形式都可以，保障貴公司免於糾紛，也保障消費者的權益

    203 votes
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    under review  ·  4 comments  ·  購票相關功能  ·  Admin →
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  4. 目前有 KKTIX API 可用嗎？

    目前有 KKTIX API 可用嗎？我記得以前有，但現在好像找不到？
    感謝！

    108 votes
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    under review  ·  14 comments  ·  其他  ·  Admin →
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  5. 建議身心障礙者優惠席購票管道是否可以新建置線上購票方式

    您好！建議身心障礙者優惠席購票管道是否可以新建置線上購票方式，以提升身障人士購票之便利性、個資保護之完整性、購票管道之多元性及購票程序之公平性。

    理由一：現行身障人士購票方式僅限於傳真方式，惟操作傳真機對於不同類別之身障人士或有困難及不便，為求訂票之成功，則必須委由他人協助，此方式實非友善身障人士之便利措施。

    理由二：身障人士於優惠購票單上，需以紙本張貼身障手冊正反面，大量暴露出個人資訊，在個資保護這個部分，仍有風險存在，且影印、列印後並張貼等看似極為簡單之動作行為，對於不同類別之身障人士或有困難及不便。

    建議作法：新增線上購票方式，使管道更多元，亦可使不便使用傳真購票之身障人士更易於享有參加各項藝文活動的權利。

    配套作法：身障購票需認證審核其身障身份之部分，線上購票方式可於身心障礙票券購票程序規定中列明事前審核機制，同一般購票者，事先加入網站會員，並可事先上傳身障文件進行審核認證程序，通過者即可於購票時間進行購票作業，而於演出當天入場時則是必須攜帶身障證件提供查驗，亦可杜絕冒名購票或代替購票之漏洞行為，系統端之技術應可建置這個部分。

    104 votes
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    under review  ·  1 comment  ·  購票相關功能  ·  Admin →
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  6. 請問要怎麼轉讓電子票券?

    當天無法前往活動現場,有朋友想去,但我又不能給他我的手機,遍尋不著轉讓電子票券的方式,還是要土法煉鋼把我票券的QRCODE畫面拍下來傳給他嗎?這樣可以進場嗎?

    78 votes
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    planned  ·  5 comments  ·  購票相關功能  ·  Admin →
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  7. 自訂「報名成功」的郵件通知範本

    目前在「通知信件」中只有「成功訂購通知」的郵件範本，若為付費課程，必須要到繳費才會發出郵件。我們的需求是希望能夠在使用者報名成功後，就立即發出郵件給報名活動的學員，告知他一些重要資訊，所以希望能增加「報名成功」的郵件範本，讓我們能夠編輯，並在學員報名後立即發出，謝謝。

    78 votes
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    under review  ·  2 comments  ·  主辦單位功能  ·  Admin →
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  8. 登入帳號後無法綁定手機

    登入帳號後無法綁定手機，顯示「此手機號碼已歸屬於其他帳號，請檢查或輸入其他手機號碼」，是否可查詢到這隻手機到底綁了哪隻帳號，已查詢過兩隻曾註冊過的帳號，皆沒有綁定過手機。

    58 votes
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    1 comment  ·  其他  ·  Admin →
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  9. 請新增取消訂單功能

    在訂單尚未付款的情況之下，無法做任何取消訂單的動作，只能慢慢等系統設定付款時間截止，系統才能夠刪除此票券，所以每當在售票時第一時間都買不到想要到票券，因為有太多票在尚未付款的情況下被鎖定住，希望可以新增取消訂單的選項，讓真的不需要票券的人可以點選取消該訂單。

    44 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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  10. 可以增加賣票前通知的功能嗎

    希望可以增加在開始賣票前可以通知的功能

    43 votes
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    under review  ·  4 comments  ·  購票相關功能  ·  Admin →
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  11. 退票

    退票應該不需要再寄紙本浪費時間浪費錢，作業時間又慢

    43 votes
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    1 comment  ·  購票相關功能  ·  Admin →
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  12. 身障人士購票刷卡單

    身障人士購票刷卡單可以用ATM繳費或者超商代碼繳費嗎?不要直接顯示信卡個資，這樣很危險

    38 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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  13. 可否增加Line Pay等行動支付選項。

    有時買票時都在外面或公司用手機買，買到付款還要拿信用卡，如果能連到Line Pay等行動支付會更方便！而且行動支付已經很普及了。

    27 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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  14. 支援 iPhone 的 Apple Wallet 功能

    Support Apple Wallet

    25 votes
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    3 comments  ·  KKTIX App / Manager  ·  Admin →
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    under review  ·  Po-chiang Chao responded

    研究中，感恩回饋 :)

    是說 Apple Wallet 其實也包含各種不同層級的東西，您希望的是電子票券可以整合入 Wallet，還是要連同付款的部分都用 Apple Pay，或者結合 Wallet 會員卡相關的功能呢？

    感謝！

  15. 退票

    請問未收到實體票券之前，申請退票是不是只要先寄出退票申請書？

    25 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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  16. 讓主辦單位可以選擇在報名完成（未繳費）/繳費成功/取消報名時通知主辦單位

    目前系統會在繳費成功/取消報名時通知主辦單位。

    收到建議：

    1. 希望「報名完成（未繳費）」時也可以通知主辦單位。
    2. 希望可以決定收到哪幾種訊息。
    25 votes
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    under review  ·  2 comments  ·  Admin →
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  17. 清票時間

    清票時間可以統一公布嗎

    21 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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    under review  ·  Po-chiang Chao responded

    目前 KKTIX 沒有統一的清票時間，隨時有人退票則隨時釋出。由於 KKTIX 上的活動不僅只有演唱會，尚有各式不同活動，需求多樣，是否加入此機制還待討論，請海涵。

  18. 網路上的黃牛票有辦法檢舉嗎？

    能不能加個身份驗證機制之類的
    或是票卷記名 一票一名
    不然黃牛太猖狂了
    800的票居然1萬賣
    就算賣不出去也沒有差
    只要有賣到一張就夠了

    20 votes
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    0 comments  ·  購票相關功能  ·  Admin →
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  19. 售票序號數字應以累加方式釋票

    大部分演唱會之站席：依序號排隊入場，過號請依工作人員指示入場。不過今天幫人買票的時候發現每次重整序號差異很大（差幾百都有），還可能買到超前面的序號!?估計是直接補釋票的位置。這情況是否對準時搶票的消費者有失公平?希望貴公司能和工程師討論改善這個問題，祝福你們的系統越來越好~

    20 votes
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    2 comments  ·  Admin →
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    Po-chiang Chao responded

    這邊其實有多種考量，確實您說的狀況可能會發生，但有時為了整隊、主辦單位反而會「希望」讓後面買的人自動補到前面退的位子。

    目前系統其實兩種都可以，只是可能還有一些眉角要處理，讓主辦單位選擇自動補上會比較方便。

  20. 候補和自動遞補。

    若報名額滿，增加候補順序，可以自動遞補。

    15 votes
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    under review  ·  4 comments  ·  Admin →
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