KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. [取消訂單申請]撤回功能

    [取消訂單申請]撤回功能

    今日購票後誤按取消訂單
    只好多付10%手續費重新購票

    希望取消訂單有一個緩衝期能撤回

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  2. 退票流程

    去年購買了MewGulf的臺灣見面會門票,在前天看到公告見面會取消。在研究退票流程時有看到需提供會員帳號e-mail, 想請問申請退票人一定要與當初購票人會員帳號相同嗎?或者退票只是認票不認原始訂購人呢?

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  3. 已經付款的訂單取消後卻聯絡不到主辦單位

    早在月初訂票付款後當下就取消訂單了,也寫信聯絡主辦單位,但主辦單位卻沒有任何消息,請問該怎麼辦呢??

    1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  4. 系統時間與標準時間不一致

    公告開賣時間總是與標準時間不一致 相差約兩分鐘,影響購票

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  5. 客服人員專業度,連自家公司APP都搞不清楚

    當初未註冊先購票,系統顯示會寄件至填寫資料的信箱
    結果購票完,付款後根本沒出現電子票卷 QRcode
    系統也沒寄件到信箱
    下載app使用臉書連結,電話驗證後,才發現要用跟當初同一個信箱
    致電客服 反而質疑為什麼要辦那麼多帳號?
    又說 公司APP不能使用臉書登入?
    那我看到是啥?
    那位客服小姐,本人現在將APP截圖貼在這,記得好好學習啊!

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  6. 實體票退票郵寄

    郵局有其上班時間, 週日又多休息, 能否開放退票可以採7-11黑貓or全家宅配通方式. 他們也是要親簽(類似掛號), 又24小時有服務. 謝謝

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  7. 刪除帳號

    您好 是否能幫我刪掉
    Jack900303@gmail.com這個帳號
    因為原先已有註冊另一個帳號
    不小心又重辦一個
    所以此帳號沒有使用

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  10. 陳昇 & 新寶島康樂隊 2021 春酒演唱會

    2/19-12點前就在電腦前準備 12點只有看到暫無票卷 主辦單位 你在開玩笑嗎 浪費昇迷的時間 乎巄大家 生氣

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  11. 你好! 我早前訂購 GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI

    你好!
    我早前訂購
    GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI,得知貴公司已經完成退款,但我還未收到相關款項,煩請幫忙跟進安排

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  12. 疫情

    請問26號梁靜茹的演唱會,會因為疫情而取消嗎

    1 vote
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  13. 2 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  14. 清票制度太爛

    明明蔡依林的演唱會就還有票⋯ 應該在演唱會前一天甚至當天中午都可以繼續釋出零星票券吧,反正買到的當下就會立刻去付款領票啦~欸不是每個人都可以南下或北上到演唱會地點漏夜排隊買票欸==,到底有沒有學過站在「使用者」的角度思考啊。
    這麼大的公司,難道上層都沒有人選過行政管理或企業行銷嗎⋯把演唱會門票攥在手裡,看似很熱門、一票難求,然後呢?又怎樣? 當我們這些24小時犧牲睡眠一直刷系統等零星票券的民眾是白癡嗎

    你們現在造成別人的困擾甚至是精神壓力,未來你們也可能遭遇同樣的狀況,你應該希望是被別人善待吧,那現在你們就可以嘗試善待這些一直被黃牛搶走票然後一整天沒睡在刷票的民眾

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  15. 可否增加Line Pay等行動支付選項。

    有時買票時都在外面或公司用手機買,買到付款還要拿信用卡,如果能連到Line Pay等行動支付會更方便!而且行動支付已經很普及了。

    16 votes
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  16. 3 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  17. VOIP Engineer

    The modern world is hinged on internet and telecommunication connectivity. We cannot imagine a world without the internet or telephone/cellphone connections, primarily because most of our daily business is based on connecting with people living hundreds and thousands of miles away
    https://www.fieldengineer.com/c1/deployment-of-polycom-voip-phones

    1 vote
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    5 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  18. 請為每個報名人輸入獨立之身分證字號

    真的是很笨的功能,一筆訂單同一人要看兩個演唱會,輸入第二天演唱會時卻出現這種顯示,要分兩筆才行,麻煩又爛的的功能

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  19. 關於App 的登入方式讓我很疑惑

    建議App 可以和官網一樣有臉書的登入方式,以及忘記密碼的選項,這很基本的吧?

    網頁有的功能,在app上卻缺少這些功能,會讓使用者很疑惑到底要怎麼操作,然後還要到官方網站上使用這個忘記密碼的功能,才能重新設定密碼。

    99 votes
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    1 comment  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  20. 客服人員沒有服務態度

    手機壞了,無發使用憑證Qrcode,詢問如果換手機憑證Qrcode是否還可以再認證使用,客服人員回達跟機器人ㄧ樣,我在想剛剛是在跟機器人對話嗎?客服人員沒有教育,是公司的責任,如果對自己工作沒有基本的服務態度,公司也是這樣放任,身為消費者的我們也是有選擇的權利,公司要設立這樣意見反映平台,也要去看消費者反應情形而不是放任不管,相信這間公司ㄧ定不能長久經營

    1 vote
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