KKTIX 功能與服務建議

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(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 我選擇使用ATM虛擬帳號匯款,但是你們的付款頁面點進去會一直跳出來,麻煩檢查一下你們的系統有沒有問題

    我選擇使用ATM虛擬帳號匯款,但是你們的付款頁面點進去會一直跳出來,麻煩檢查一下你們的系統有沒有問題

    2 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  2. 能加個程式來防搶票機器人嗎

    每次搶票都沒辦法登進去 讓真正想聽演唱會的粉絲根本沒辦法買票

    5 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    目前確實已有一些機制處理,恕無法在此描述細節,期待真正想參加的人都買得到票

  3. 不能购票

    我想买yuri的fm门票为什么都是暂无票券?我已经注册了

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  4. 修改路線

    更改路線

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  5. 13 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  6. 已購買的票可以換座位嗎

    已購買的票可以換座位嗎?

    13 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  7. 未結帳之訂單

    未結帳的訂單能否新增"取消"鍵?

    5 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  8. 選邊玩

    貴打字機一組

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  9. 帳號刪除

    您好 請問是否能幫我刪掉jh900918@gmail.com這個帳戶 因為我的yahoo信箱一直收不到確認信 所以我的這隻帳號想要用這個信箱 謝謝

    9 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  10. 你好

    你好我有訂單成功可是都沒收到信箱

    4 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  11. 急!!全家取票號碼錯誤

    全家取票時 系統說資料錯誤 但確定無輸入錯 請問現在該如何取票?

    8 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  12. 無法購票,一直出現尋找座位卻沒有下一步!!!

    購票功能壞掉了嗎?請問何時可以開通?我嘗試用網頁跟app都一樣 卡在尋找座位中

    2 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  13. 4 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  14. 幫忙我順利買到票

    幫忙我順利買到票

    2 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  Po-chiang Chao responded

    還請來信 support@kktix.com 說明狀況以及您的訂單資料或登入帳號等資訊,以便客服人員協助您。此處為功能建議區,為了聚焦我們將關閉此問題,還請海涵。

  15. 驗證碼修改

    我覺得系統驗證可以在簡單明瞭(例如:數字英文) 而不是不明確的圖示驗證

    27 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 假日增加客服

    一般來說我們購票都是在假日
    但是客服中心只有一到五上班我覺得有點不可思議
    通常有問題要問客服比較多是購票的問題
    但客服假日沒有上班所以我們常常求助無門
    沒有人可以給我們建議我們應該要怎麼做
    這點我覺得對購票的大眾們來說非常的困擾
    因為也不是每個人都能幸運的順利完成購票程序
    對我們來說客服真的是個不可或缺的存在
    請貴公司能列入考慮

    10 votes
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    completed  ·  Po-chiang Chao responded

    活動開賣的時候,即使是假日,其實也會視情況加派人力的。造成困擾非常抱歉,感謝建議,或許可以來信 support@kktix.com 告知無法聯繫客服的狀況供我們參考。

  17. 你好、想購買活動的票、但是只有線上信用卡的繳費方式。請問還有其他的付費方式嗎?

    你好、想購買活動的票、但是只有線上信用卡的繳費方式。請問還有其他的付費方式嗎?

    8 votes
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    completed  ·  Po-chiang Chao responded

    平台的功能上其實一直都支援許多種付費方式,端看主辦單位是否開啟。

  18. 電子票券換成實體票券

    請問一下,我昨天有購買任家萱的唱談會,我選擇電子票券後,可以改回實體票券嗎?

    2 votes
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  19. (急)ibon取票時間過了,可以怎麼方式取票?

    你好,ibon的取票時間過了,該如何取票

    8 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 忘記記下我的領票序號怎麼辦?

    我線上刷卡購票,總共刷了兩筆金額,卻忘記記下第一筆購票序號,該怎麼辦?有什麼方法可以找回第一筆購票續號嗎?
    刷卡本人 XXX 電話是XXXXXXXXXX 第一筆訂單資訊是#XXXXXXXX

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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