KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 寄票準時

    寄票準時一點

    5 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  2. 已購買的票可以換座位嗎

    已購買的票可以換座位嗎?

    4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  4. 修改訂單內容

    明明說能修改訂單內容卻找不到哪裡能修改
    照者程序走也看不到

    4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  5. 簡訊取票

    希望增設簡訊取票,有些人不喜歡下載APP,信箱又常收不到,所以如果能用簡訊取票就更方便了

    4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  6. 超商繳費

    延長繳費時間

    4 votes
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  7. 3 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  8. 已達購票上限還是可以開放看到售票情況

    建議購票後還是可以看到現在售票的狀況
    不然有朋友想看,我們只能看到已達購票上限
    也不能跟他說要買哪裡比較好

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  9. 清票制度太爛

    明明蔡依林的演唱會就還有票⋯ 應該在演唱會前一天甚至當天中午都可以繼續釋出零星票券吧,反正買到的當下就會立刻去付款領票啦~欸不是每個人都可以南下或北上到演唱會地點漏夜排隊買票欸==,到底有沒有學過站在「使用者」的角度思考啊。
    這麼大的公司,難道上層都沒有人選過行政管理或企業行銷嗎⋯把演唱會門票攥在手裡,看似很熱門、一票難求,然後呢?又怎樣? 當我們這些24小時犧牲睡眠一直刷系統等零星票券的民眾是白癡嗎

    你們現在造成別人的困擾甚至是精神壓力,未來你們也可能遭遇同樣的狀況,你應該希望是被別人善待吧,那現在你們就可以嘗試善待這些一直被黃牛搶走票然後一整天沒睡在刷票的民眾

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  10. 陳昇 & 新寶島康樂隊 2021 春酒演唱會

    2/19-12點前就在電腦前準備 12點只有看到暫無票卷 主辦單位 你在開玩笑嗎 浪費昇迷的時間 乎巄大家 生氣

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  11. [取消訂單申請]撤回功能

    [取消訂單申請]撤回功能

    今日購票後誤按取消訂單
    只好多付10%手續費重新購票

    希望取消訂單有一個緩衝期能撤回

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  12. 在台灣是否能購買海外票以及如何取票

    在台灣是否能購買海外票以及如何取票

    2 votes
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  13. 再見梵谷高雄場會展出嗎?若否,如何退票(全家拿取)?客服都無人接聽

    再見梵谷高雄場會展出嗎?若否,如何退票(全家拿取)?客服都無人接聽

    2 votes
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  14. 超商繳費

    延長繳費時間

    2 votes
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  15. 請問如果搶票有問題驗證可以事先告知嗎?

    希望搶票時有問題驗證可以事先告知,且希望可以有實名座位的部分謝謝

    1 vote
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  16. 1 vote
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  17. 客服人員沒有服務態度

    手機壞了,無發使用憑證Qrcode,詢問如果換手機憑證Qrcode是否還可以再認證使用,客服人員回達跟機器人ㄧ樣,我在想剛剛是在跟機器人對話嗎?客服人員沒有教育,是公司的責任,如果對自己工作沒有基本的服務態度,公司也是這樣放任,身為消費者的我們也是有選擇的權利,公司要設立這樣意見反映平台,也要去看消費者反應情形而不是放任不管,相信這間公司ㄧ定不能長久經營

    1 vote
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  18. 活動取消,且未取票為什麼不貴司自行

    活動因故取消,票券未領取,還要客人去領出再掛號寄回
    為何不貴司就直接針對那些未領票券的直接處理
    合理懷疑是增加退票門檻

    1 vote
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  19. 訂單管理優化

    1.提供系列套票或連續購票優惠設定(現行邀請碼優惠難以使用,徒增困擾)
    2.可以區分訂單票種的列表
    3.改善訂單表單下載(excel檔下載是亂碼)
    4.指定寄信功能增加寄送附件或html

    1 vote
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  20. 一般票證上可以註記學生也是一般票

    可以顯示一下若是學生要購買哪一種,謝謝

    1 vote
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