KKTIX 功能與服務建議

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（客服相關問題將轉交客服處理並直接關閉，敬請見諒）

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  1. 關於App 的登入方式讓我很疑惑

    建議App 可以和官網一樣有臉書的登入方式，以及忘記密碼的選項，這很基本的吧？

    網頁有的功能，在app上卻缺少這些功能，會讓使用者很疑惑到底要怎麼操作，然後還要到官方網站上使用這個忘記密碼的功能，才能重新設定密碼。

    99 votes
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    1 comment  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  2. [取消訂單申請]撤回功能

    [取消訂單申請]撤回功能

    今日購票後誤按取消訂單
    只好多付10%手續費重新購票

    希望取消訂單有一個緩衝期能撤回

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  3. 退票流程

    去年購買了MewGulf的臺灣見面會門票，在前天看到公告見面會取消。在研究退票流程時有看到需提供會員帳號e-mail， 想請問申請退票人一定要與當初購票人會員帳號相同嗎？或者退票只是認票不認原始訂購人呢？

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  4. 已經付款的訂單取消後卻聯絡不到主辦單位

    早在月初訂票付款後當下就取消訂單了，也寫信聯絡主辦單位，但主辦單位卻沒有任何消息，請問該怎麼辦呢??

    1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  5. 系統時間與標準時間不一致

    公告開賣時間總是與標準時間不一致 相差約兩分鐘，影響購票

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  6. 客服人員專業度，連自家公司APP都搞不清楚

    當初未註冊先購票，系統顯示會寄件至填寫資料的信箱
    結果購票完，付款後根本沒出現電子票卷 QRcode
    系統也沒寄件到信箱
    下載app使用臉書連結，電話驗證後，才發現要用跟當初同一個信箱
    致電客服 反而質疑為什麼要辦那麼多帳號?
    又說 公司APP不能使用臉書登入?
    那我看到是啥?
    那位客服小姐，本人現在將APP截圖貼在這，記得好好學習啊!

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  7. 實體票退票郵寄

    郵局有其上班時間, 週日又多休息, 能否開放退票可以採7-11黑貓or全家宅配通方式. 他們也是要親簽(類似掛號), 又24小時有服務. 謝謝

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  8. 可否增加Line Pay等行動支付選項。

    有時買票時都在外面或公司用手機買，買到付款還要拿信用卡，如果能連到Line Pay等行動支付會更方便！而且行動支付已經很普及了。

    16 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  9. 刪除帳號

    您好 是否能幫我刪掉
    Jack900303@gmail.com這個帳號
    因為原先已有註冊另一個帳號
    不小心又重辦一個
    所以此帳號沒有使用

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  10. 黃牛檢舉

    黃牛票

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  11. VOIP Engineer

    The modern world is hinged on internet and telecommunication connectivity. We cannot imagine a world without the internet or telephone/cellphone connections, primarily because most of our daily business is based on connecting with people living hundreds and thousands of miles away
    https://www.fieldengineer.com/c1/deployment-of-polycom-voip-phones

    1 vote
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    5 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  12. Freeword

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  13. 陳昇 & 新寶島康樂隊 2021 春酒演唱會

    2/19-12點前就在電腦前準備 12點只有看到暫無票卷 主辦單位 你在開玩笑嗎 浪費昇迷的時間 乎巄大家 生氣

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  14. 訂單完成付款後能否再進行資料修正

    2 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  15. 你好! 我早前訂購 GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI

    你好!
    我早前訂購
    GOT7 2020 WORLD TOUR〝KEEP SPINNING〞IN TAIPEI，得知貴公司已經完成退款，但我還未收到相關款項，煩請幫忙跟進安排

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  16. 建議身心障礙者優惠席購票管道是否可以新建置線上購票方式

    您好！建議身心障礙者優惠席購票管道是否可以新建置線上購票方式，以提升身障人士購票之便利性、個資保護之完整性、購票管道之多元性及購票程序之公平性。

    理由一：現行身障人士購票方式僅限於傳真方式，惟操作傳真機對於不同類別之身障人士或有困難及不便，為求訂票之成功，則必須委由他人協助，此方式實非友善身障人士之便利措施。

    理由二：身障人士於優惠購票單上，需以紙本張貼身障手冊正反面，大量暴露出個人資訊，在個資保護這個部分，仍有風險存在，且影印、列印後並張貼等看似極為簡單之動作行為，對於不同類別之身障人士或有困難及不便。

    建議作法：新增線上購票方式，使管道更多元，亦可使不便使用傳真購票之身障人士更易於享有參加各項藝文活動的權利。

    配套作法：身障購票需認證審核其身障身份之部分，線上購票方式可於身心障礙票券購票程序規定中列明事前審核機制，同一般購票者，事先加入網站會員，並可事先上傳身障文件進行審核認證程序，通過者即可於購票時間進行購票作業，而於演出當天入場時則是必須攜帶身障證件提供查驗，亦可杜絕冒名購票或代替購票之漏洞行為，系統端之技術應可建置這個部分。

    58 votes
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    under review  ·  1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  17. 高雄梵谷展可以現場購票嗎？

    展覽現場可以刷卡並用藝fun券購票進場嗎？

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  18. 疫情

    請問26號梁靜茹的演唱會，會因為疫情而取消嗎

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  19. How about GOT7 keep spinning concert?

    Refund

    3 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  20. 清票制度太爛

    明明蔡依林的演唱會就還有票⋯ 應該在演唱會前一天甚至當天中午都可以繼續釋出零星票券吧，反正買到的當下就會立刻去付款領票啦～欸不是每個人都可以南下或北上到演唱會地點漏夜排隊買票欸==，到底有沒有學過站在「使用者」的角度思考啊。
    這麼大的公司，難道上層都沒有人選過行政管理或企業行銷嗎⋯把演唱會門票攥在手裡，看似很熱門、一票難求，然後呢？又怎樣？ 當我們這些24小時犧牲睡眠一直刷系統等零星票券的民眾是白癡嗎

    你們現在造成別人的困擾甚至是精神壓力，未來你們也可能遭遇同樣的狀況，你應該希望是被別人善待吧，那現在你們就可以嘗試善待這些一直被黃牛搶走票然後一整天沒睡在刷票的民眾

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
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