KKTIX Refund Policy

KKTIX offers two types of refund policy that organizers can apply to.

  1. If you want to save your time and prevent from any hassles, you may want to authorize KKTIX to issue refunds on your behalf.
  2. If your refund procedure is more complicated, or you want to take control in the entire refund process, you may choose to issue refunds on your own.

Let KKTIX Issue Refunds on your Behalf

After you authorize KKTIX to issue refunds for you, once the register cancel his/her registration on the system, KKTIX will help you handle the refund process afterwards.

Below we list the highlights when letting KKTIX handle refunds for you.

1. Refund Issuing Time and Refund Options:

  • Events which choosing KKTIX to issue refunds on your behalf, once the register cancel the registration, we will issue a refund automatically without confirming with you again.
    • For physical tickets, we won't issue the refunds until we receive them.
  • For general events (e.g. seminars, concerts, other types of performances or lectures), the refunds can't be issued 10 days before the event starts.
  • For exhibitions type of events (e.g. artwork exhibitions), refunds can't be issued after the event ends. In this case, please select "exhibition" as your event category to apply to this rule.
  • For ticket packages, one should refund the complete package of the tickets. A refund of any individual tickets in a package is not allowed.

2. Service Charges

When issuing a refund, KKTIX will deduct a refund processing fee from 90% of the ticket face value and transfer the remainder to the customer.

For example, when a customer purchases a 1000 TWD ticket and request for refund, the customer will receive ticket price x 90%, which is 1000 x 90% = 900.

The event organizer shall pay the service fee even if customer request for refund.

To learn more, please refer to KKTIX Refund Rules.

When KKTIX handles tickets exchange or refund on behalf of the event organizer, the notice will be displayed on the registration page.

Add Notice to your Event Page

If you let KKTIX issue refunds on your behalf, we suggest you add refund information to your event page. We offer several text examples for your reference.

Refund and Exchange Policy

  • KKTIX is authorized to issue refunds on behalf of the organizer for this event.
  • 10% of the ticket face value will be charged as service fee once a refund is issued.
  • The refund won't be issued 10 days before the event starts.

To learn more, please refer to KKTIX Refund Rules

Exhibition Events

Refund and Exchange Policy

  • KKTIX is authorized to issue refunds on behalf of the organizer for this event.
  • 10% of the ticket face value will be charged as service fee once a refund is issued.
  • Refunds won't be issued after the event ends.

To learn more, please refer to KKTIX Refund Rules.

Text (Can be used on posters etc.)

Refund and Exchange Policy: KKTIX is authorized to issue refunds on behalf of the organizer for this event. 10% of the service fee will be charged. Refunds can’t be issued 10 days before the event starts. To learn more, please refer to KKTIX Refund Rules  (http://support.kktix.com/knowledgebase/articles/356418).

Text (For Exhibitions)

Refund and Exchange Policy: KKTIX is authorized to issue refunds on behalf of the organizer for this event. 10% of the service fee will be charged. Refunds won't be issued after the event ends. To learn more, please refer to KKTIX Refund Rules (http://support.kktix.com/knowledgebase/articles/356418).

Issue Refunds on your Own.

If your refund issuing process is more complicated, you may choose to handle ticket refund and exchange process by yourself too. Once you do so, KKTIX will deduct the service charges and send you the remainder payments. You may download orders list to find out which order needs a refund. Also, you may decide the percentage of the ticket value that you want to refund to your customers.

If you decide to handle refunds on your own, we suggest you add refund instructions and policy to your event information page to let your customers know their rights, so as to avoid any disputes that might cause along the way.

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