KKTIX 功能與服務建議

KKTIX 在產品功能、服務上有任何建議?歡迎幫助我們讓 KKTIX 更加完善;
每一點建議請獨立一篇發文,以方便大家討論唷。

(客服相關問題將轉交客服處理並直接關閉,敬請見諒)

  1. 強烈建議客服人員素質待加強!

    本日打電話 客服態度差 語氣冷淡又沒禮貌 掛斷後決定客訴反應 再播電話反應此事 說要轉接主管時 請我稍待 竟然話筒沒轉保留 讓我在線上聽到她們在討論此事 這種感受真的超級無敵霹靂差的!

    3 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  2. 郵寄方式取票

    請問app上要如何選擇郵寄方式取票?
    因為去年下單時都還有郵寄的選項,今年下單的三場活動都只剩全家取票選項。
    (前兩場都有看到有KKTIX的票券卡)

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  5. 請新增取消訂單功能

    在訂單尚未付款的情況之下,無法做任何取消訂單的動作,只能慢慢等系統設定付款時間截止,系統才能夠刪除此票券,所以每當在售票時第一時間都買不到想要到票券,因為有太多票在尚未付款的情況下被鎖定住,希望可以新增取消訂單的選項,讓真的不需要票券的人可以點選取消該訂單。

    9 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  7. 無法查詢賽事時間

    可否幫忙查詢賽事時間,不是沒收到確認信,就是誤刪信件,謝謝

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  8. 車票取消可以設定單一位置取消而不是全都取消

    電子票券的取消可以設定取消1個位置嗎?謝謝。

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  9. 6 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4 votes
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    1 comment  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  11. 重設密碼完還可以登入,都已經搶到票了,結果最後一步居然給我access denied. 現在帳號也登不進去了。這是最讓我不爽的一次!!!!!!!!!!

    重設密碼完還可以登入,都已經搶到票了,結果最後一步居然給我access denied. 現在帳號也登不進去了。
    這是最讓我不爽的一次!!!!!!!!!!

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  12. 可增加簽到次數

    增加簽到次數,如課程活動需要簽到多次

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  13. 驗正成功 但用不到 買不到票

    驗正成功 但用不到 買不到票

    3 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  14. 帳號刪除

    帳號刪除

    您好 請問是否能幫我刪掉linstar_4067@hotmail.com 謝謝

    這個帳號已無使用

    謝謝

    3 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  15. 已達購票上限還是可以開放看到售票情況

    建議購票後還是可以看到現在售票的狀況
    不然有朋友想看,我們只能看到已達購票上限
    也不能跟他說要買哪裡比較好

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  16. 我選擇使用ATM虛擬帳號匯款,但是你們的付款頁面點進去會一直跳出來,麻煩檢查一下你們的系統有沒有問題

    我選擇使用ATM虛擬帳號匯款,但是你們的付款頁面點進去會一直跳出來,麻煩檢查一下你們的系統有沒有問題

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  18. 合併訂單

    能否講不同訂單合併

    5 votes
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    1 comment  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
  19. 客服

    提供問答記錄

    3 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  20. 能加個程式來防搶票機器人嗎

    每次搶票都沒辦法登進去 讓真正想聽演唱會的粉絲根本沒辦法買票

    5 votes
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →
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