KKTIX 功能與服務建議

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（客服相關問題將轉交客服處理並直接關閉，敬請見諒）

我有個建議 / I have an idea...

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  1. 客服人員需要再教育

    客服人員需要再教育！打電話過去不一定會接，客服人員接起來之後態度非常差勁，詢問何時能趕緊退票竟然責備買票者。在網頁上面也沒有特別說明退票需要給 kktix「郵局掛號的號碼」才可以查此筆訂單是否有成功收到退票，客服人員也講得不清不楚，完全沒有想要讓退票的消費者理解程序。接起來電話是一名女生，態度輕浮還會罵消費者。客服人員員工需要再教育，不然請她不要當服務業。

    4 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  2. 郵寄方式取票

    請問app上要如何選擇郵寄方式取票？
    因為去年下單時都還有郵寄的選項，今年下單的三場活動都只剩全家取票選項。
    （前兩場都有看到有KKTIX的票券卡）

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  3. 想退款

    想退款。(#121582720) & (#121587577) [TEEN TOP PARTY TO N9NE IN TAIPEI ]

    我现在在韩国生活。

    该怎么退款呢?

    请尽快答复

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  4. 身障人士購票刷卡單

    身障人士購票刷卡單可以用ATM繳費或者超商代碼繳費嗎?不要直接顯示信卡個資，這樣很危險

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  5. 刷卡系統異常

    刷卡系統有異常嗎？

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  6. 各種分類都找不到年底的「與恐龍共舞」票區，系統一直顯示其他已經結束演出的票意義何在？？

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  7. 退款

    订单号#120106785的订单，不但没有退款，今天还多了一笔没成功的扣款？请问什么时候退款，今天的扣款是为什么

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  8. 客服專線是騙人的。而且收佈道驗證碼。爛透了。

    客服專線是騙人的。而且收佈道驗證碼。爛透了。

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  9. 無法查詢賽事時間

    可否幫忙查詢賽事時間，不是沒收到確認信，就是誤刪信件，謝謝

    1 vote
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →

  10. 如果是幫忙搶票的話 聯絡名字填搶票人的名字也沒關係對嗎

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  11. 沒有信用卡的學生如何購票?

    FamiPort 已無票, 只能上網買, 但是學生沒有信用卡, 請問要怎麼購買?

    7 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  12. 可增加簽到次數

    增加簽到次數，如課程活動需要簽到多次

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  13. 驗正成功 但用不到 買不到票

    驗正成功 但用不到 買不到票

    3 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  14. 重設密碼完還可以登入，都已經搶到票了，結果最後一步居然給我access denied. 現在帳號也登不進去了。這是最讓我不爽的一次！！！！！！！！！！

    重設密碼完還可以登入，都已經搶到票了，結果最後一步居然給我access denied. 現在帳號也登不進去了。
    這是最讓我不爽的一次！！！！！！！！！！

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  15. 車票取消可以設定單一位置取消而不是全都取消

    電子票券的取消可以設定取消1個位置嗎？謝謝。

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  16. 為什麼登陸網頁會 Access Denied？

    利用電腦 login ，得到 Access Denied 的反應？為什麼？
    手機 app 還是可以進去啊
    密碼也跟換過了。

    這樣不穩的系統，令人擔心啊 ~

    20 votes
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    5 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  17. 我選擇使用ATM虛擬帳號匯款，但是你們的付款頁面點進去會一直跳出來，麻煩檢查一下你們的系統有沒有問題

    我選擇使用ATM虛擬帳號匯款，但是你們的付款頁面點進去會一直跳出來，麻煩檢查一下你們的系統有沒有問題

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →

  18. 帳號刪除

    帳號刪除

    您好 請問是否能幫我刪掉linstar_4067@hotmail.com 謝謝

    這個帳號已無使用

    謝謝

    3 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →

  19. 公布活動時間都會自動加上(時區)，如活動時間 / 2019/05/09(周四) 13:30(+0800) ~ 17:00(+0800)，(+0800)易造成困擾，能否隱藏或移除?

    建議移除

    1 vote
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    0 comments  ·  主辦單位功能  ·  Flag idea as inappropriate…  ·  Admin →

  20. 請新增取消訂單功能

    在訂單尚未付款的情況之下，無法做任何取消訂單的動作，只能慢慢等系統設定付款時間截止，系統才能夠刪除此票券，所以每當在售票時第一時間都買不到想要到票券，因為有太多票在尚未付款的情況下被鎖定住，希望可以新增取消訂單的選項，讓真的不需要票券的人可以點選取消該訂單。

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
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