KKTIX 功能與服務建議

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  1. 建議身心障礙者優惠席購票管道是否可以新建置線上購票方式

    您好!建議身心障礙者優惠席購票管道是否可以新建置線上購票方式,以提升身障人士購票之便利性、個資保護之完整性、購票管道之多元性及購票程序之公平性。

    理由一:現行身障人士購票方式僅限於傳真方式,惟操作傳真機對於不同類別之身障人士或有困難及不便,為求訂票之成功,則必須委由他人協助,此方式實非友善身障人士之便利措施。

    理由二:身障人士於優惠購票單上,需以紙本張貼身障手冊正反面,大量暴露出個人資訊,在個資保護這個部分,仍有風險存在,且影印、列印後並張貼等看似極為簡單之動作行為,對於不同類別之身障人士或有困難及不便。

    建議作法:新增線上購票方式,使管道更多元,亦可使不便使用傳真購票之身障人士更易於享有參加各項藝文活動的權利。

    配套作法:身障購票需認證審核其身障身份之部分,線上購票方式可於身心障礙票券購票程序規定中列明事前審核機制,同一般購票者,事先加入網站會員,並可事先上傳身障文件進行審核認證程序,通過者即可於購票時間進行購票作業,而於演出當天入場時則是必須攜帶身障證件提供查驗,亦可杜絕冒名購票或代替購票之漏洞行為,系統端之技術應可建置這個部分。

    20 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  2. 系統有問題

    由FB帳號註冊,已收到註冊信,從信箱的驗證信連結回到網站上要買票,但點網址活動連結一直請我再去驗證信箱@@

    7 votes
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    1 comment  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  3. 訂單裡填的地址有誤,如何修改

    急忙中樓層填錯了,請問要如何修改

    6 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  4. 94 votes
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    12 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. 身障人士購票刷卡單

    身障人士購票刷卡單可以用ATM繳費或者超商代碼繳費嗎?不要直接顯示信卡個資,這樣很危險

    12 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  6. 重設密碼:Reset password token 是無效的

    重設密碼時一直跳出這個錯誤訊息,重新傳送了好幾封重設密碼的信、用了新的連結,都沒辦法解決,導致現在帳號還是登不進去..

    5 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  7. 想退款

    想退款。(#121582720) & (#121587577) [TEEN TOP PARTY TO N9NE IN TAIPEI ]

    我现在在韩国生活。

    该怎么退款呢?

    请尽快答复

    1 vote
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  8. 刷卡系統異常

    刷卡系統有異常嗎?

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  9. 為什麼登陸網頁會 Access Denied?

    利用電腦 login ,得到 Access Denied 的反應?為什麼?
    手機 app 還是可以進去啊
    密碼也跟換過了。

    這樣不穩的系統,令人擔心啊 ~

    25 votes
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    5 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  10. 客服人員需要再教育

    客服人員需要再教育!打電話過去不一定會接,客服人員接起來之後態度非常差勁,詢問何時能趕緊退票竟然責備買票者。在網頁上面也沒有特別說明退票需要給 kktix「郵局掛號的號碼」才可以查此筆訂單是否有成功收到退票,客服人員也講得不清不楚,完全沒有想要讓退票的消費者理解程序。接起來電話是一名女生,態度輕浮還會罵消費者。客服人員員工需要再教育,不然請她不要當服務業。

    7 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
  11. 退款

    订单号#120106785的订单,不但没有退款,今天还多了一笔没成功的扣款?请问什么时候退款,今天的扣款是为什么

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  12. 收不到驗證信

    收不到驗證信啦 浪費時間

    290 votes
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    64 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  13. 客服專線是騙人的。而且收佈道驗證碼。爛透了。

    客服專線是騙人的。而且收佈道驗證碼。爛透了。

    2 votes
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    0 comments  ·  KKTIX App / Manager  ·  Flag idea as inappropriate…  ·  Admin →
  14. 退票問題

    請幫忙跟進一下我的事情
    已經由一月一直到目前為止
    我還沒有收到我的退款
    發電郵到你們support的地址
    有時好快回覆 有時等二三天都沒有回覆
    其實你們想怎樣
    我還有等多久 ..... 😡

    0 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  15. 沒有信用卡的學生如何購票?

    FamiPort 已無票, 只能上網買, 但是學生沒有信用卡, 請問要怎麼購買?

    12 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  16. 請問白金會員有票嗎

    還有可以去哪查

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  17. 隱私建議

    拜託不要將身分證字號全碼顯示在確認信,謝謝。

    3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  18. 全家無法取票

    刷卡購票後在全家無法取票,出現資料錯誤的代碼2636,請問該如何把票領出?
    另一筆用atm匯款的票,可順利領出...

    1 vote
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    0 comments  ·  購票相關功能  ·  Flag idea as inappropriate…  ·  Admin →
  20. 123

    123

    3 votes
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    0 comments  ·  其他  ·  Flag idea as inappropriate…  ·  Admin →
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